What is Prime Imports? +

Prime Imports is a company specialising in importing quality goods from China, with an emphasis on logistics solutions tailored to specific needs. Our service is suitable for businesses (B2B), corporate events, and personal use. We accept links or images of products that customers wish to import, allowing us to fully understand their requirements and execute the process accordingly.

How do we offer competitive prices, and which suppliers do we use? +

To offer competitive prices, we compare prices from a variety of leading Chinese suppliers such as Alibaba, 1688, Taobao, and Made-in-China, alongside additional market suppliers. We select suppliers that provide the best value for our customers while maintaining product quality.

What is the difference between Prime Imports and personal importing? +

Prime Imports offers clear advantages compared to personal importing:

Large order capability: Unlike personal importing with quantity restrictions, we can manage and supply bulk orders, ideal for businesses and events.
Experience and expertise: With extensive import and logistics experience, we understand every stage of the process in depth.
Full process management: We handle every step – from finding suitable suppliers to customs clearance and shipping.
Personalised solutions: We offer logistics solutions tailored to your specific needs.
Competitive prices: Relationships with top-tier suppliers allow us to offer competitive pricing.
Time and effort savings: Our customers save time and effort as we manage the entire process for them.

How does the purchasing process work? +

The Prime Imports purchasing process takes 5 simple steps:

Submit a quote request: Visit our site and navigate to "Get a Quote". Fill in product details including name, quantity, and add a link or image of the product.
Receive a quote: After submitting the form, a quote will be sent to you by email within 2–3 business days.
Order confirmation: If the quote meets your expectations, we will request additional details and send you a secure payment link.
Order management: After payment is made, we manage your order and provide a tracking number upon dispatch.
Receive your order: Your package will arrive according to the shipping method you chose.

Which countries do we import from? +

We currently focus on importing quality products from China. In the near future, we plan to expand and offer imports from the USA and Europe, maintaining high quality and excellent service levels.

Does Prime Imports offer a return policy? +

Prime Imports does not offer product returns unless the product is damaged due to improper shipping or transport.

In case of a product defect, we will replace or repair it at our discretion. Customers must report a defect within 7 days of receiving the product.

Are there special requirements for importing? +

No, we take care of all logistical and regulatory aspects of importing, so your purchasing process is simple and convenient.

What am I not allowed to import? +

Importing to Israel is not completely open, and certain materials and products are prohibited. Examples include:

Obscene or pornographic materials.
Gambling machines and games of chance.
Counterfeits of official documents.
Counterfeit currency and banknotes.
Knives as defined by the Penal Code.
Flammable materials and explosives.
Dangerous toys.
Pornographic content.
Fresh products such as meat, fish, and dairy.

What are the benefits of using Prime Imports? +

Using Prime Imports offers several significant benefits:

Personalised solutions
Comprehensive process management
Competitive prices
Professional and personal service
Experience and expertise

Is it possible to customise the goods? +

Yes, we offer personalised solutions according to each customer's needs, including item customisation and personal design where required.

How can I track my order? +

After receiving your tracking number from us, you can track your order using the following link: Track Your Order.

What shipping types and delivery times does Prime Imports offer? +

Standard shipping: Takes 20–30 business days.
Express shipping: Delivers within up to 7 business days.

Note: Not all products are available for standard shipping. Currently, all shipments are made by air.

How does the payment process work? +

Payment is processed through secure and advanced means, including bank transfer, credit cards, and additional payment methods agreed in advance.

What are the tax and customs laws in Israel? +

VAT: The current VAT rate is 17%. When importing products, you will need to pay VAT on them at this rate.
Customs: Customs duty varies according to the type and category of goods.
Customs clearance: Every imported item must go through a customs clearance process.

What is the security situation and how does it affect imports? +

Currently, we import goods by air transport rather than by sea, due to the current security situation and the costs involved in sea freight.